SaaS Customer Success Specialist

Ann Arbor, Michigan, United States


Ripple Science, a Health-IT SaaS startup in Ann Arbor, Michigan is seeking a Clinical Research Implementation Specialist to join our growing team and help develop our Customer Success program. Our software platform is used by academic investigators, clinical trial sites, and usability testing teams to manage all aspects of research participant recruitment and post-enrollment tracking. At Ripple Science, we aim to accelerate life science research by transforming how research teams approach the recruitment and management of research participants.

As a research subject matter expert, this position involves helping our customers be successful when using our software by helping them fully integrate Ripple into their research protocols.



Competitive salary and benefit package, including excellent medical insurance, 401K match, flexible time and work schedule, and paid vacations.

We are a small team of visionaries who thrive in the fast paced, high expectations, high reward, no-nonsense world of SaaS startups. We are scrappy. We are transparent. We embrace big ideas. We crave challenges. We are lifelong learners. And yet, we believe in a good work-life balance and live it.

Join our team and help build an inspiring company while transforming the space of clinical research management.

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